Delivery & Shipping
| ✓ | Same day dispatch before 9am AEST^^ (business days) |
| ✓ | Free Shipping on orders over $150** ($9.95 flat rate shipping under $150) |
| ✓ | We only use Australia Post (no couriers) |
Estimated delivery times in business days (Monday – Friday)*:
| SHIPPING METHOD | VIC | NSW | QLD | SA | TAS | WA/NT |
| Standard | 2-4 days | 3-6 | 3-6 | 3-6 | 3-6 | 7-11 |
| Express | 1-2 days | 2-3 | 2-3 | 2-3 | 2-3 | 3-5 |
* Please note, estimated delivery times may vary in some areas due to high seasonal volumes, network disruptions in some areas, and extreme weather events-19 disruptions and extreme weather events (see Australia Post service updates) . Some exceptions apply (e.g. pre-orders) & will be highlighted on the product page. Please note Express Post Next-business-day Guarantee is currently suspended, but remains the fastest delivery option
** Free Shipping on orders over $150 via Standard Post. An additional postage and handling surcharge may apply for over sized orders. We will contact you first to approve any additional charge
When do you dispatch orders?
^^ We pride ourselves on fast dispatch and delivery. Orders made before 9am (Australian Eastern Standard Time - AEST) will be dispatched same day (business days, Mon-Fri, not public holidays). Orders after 9am AEST dispatched next business day. Some exceptions apply (e.g. pre-orders) & will be highlighted on the product page.
Safe Delivery & Authority To Leave
All orders must be signed for on delivery unless you have given authority to leave your parcel (in the Delivery Instructions box in the Cart). With authority to leave, you accept full responsibility if your parcel is lost or stolen from your property.
Where do we Deliver?
Hello Green offers shipping to Australian addresses. Australia Post deliver to residential and business addresses, PO Box and Parcel Lockers. When shipping to a business address please ensure that you specify the business name.